dax89 Terms & Conditions

In this Agreement, the following terms carry the meanings assigned below unless the context clearly requires otherwise:

To be eligible to register and use the dax89 platform, you must satisfy all of the following conditions at the time of registration and continuously throughout the life of your account:

1. You are at least 21 years of age;
2. You are accessing the platform from a jurisdiction where online betting and gaming is not expressly prohibited by applicable law;
3. You are acting on your own behalf as an individual and not as an agent, nominee, or representative of any third party;
4. You are not a current or former employee, director, officer, contractor, or immediate family member of a current or former employee of dax89 or any affiliated entity;
5. You have not previously had a dax89 account suspended or permanently closed due to a breach of this Agreement;
6. You are not registered on any self-exclusion list maintained by dax89 or any responsible gaming body;
7. You are not suffering from any known gambling addiction that would make participation in dax89's services contrary to your welfare.

dax89 reserves the right to request documentary evidence confirming eligibility at any time. Failure to provide satisfactory evidence within the required timeframe may result in account suspension and withholding of pending withdrawals pending investigation.

Registration on the dax89 platform is free of charge and open to eligible individuals as defined in Section 2. During registration, you must provide accurate, complete, and current information including but not limited to your full legal name, date of birth, residential address in Indonesia, and a valid email address.

One account per person. Each individual may hold only one registered dax89 account. The creation of multiple accounts by the same individual — whether using the same or different personal details, devices, IP addresses, or payment methods — constitutes a material breach of this Agreement. All accounts identified as duplicates will be suspended, and balances across all associated accounts may be forfeited.

You are solely responsible for ensuring that the information provided at registration and during any subsequent update remains accurate and up to date. dax89 shall not be liable for any loss arising from your failure to maintain accurate account information.

dax89 reserves the right to decline any registration application at its absolute discretion without providing a reason.

dax89 is required under its international licensing obligations to verify the identity and age of its members. KYC verification may be requested at any stage of the account lifecycle, including at registration, prior to processing a withdrawal, or following a change in account details.

Documents that may be requested during the KYC process include:

• A government-issued photo identity document (Indonesian KTP, SIM, or valid passport);
• Proof of residential address dated within the last three months (e.g., bank statement, utility bill);
• Proof of ownership of the payment method used to deposit (e.g., a photo of the bank card or e-wallet confirmation screenshot);
• A selfie holding your identity document, where required by the verification team.

All documents submitted for KYC purposes are processed in accordance with dax89's Privacy Policy and are held securely using industry-standard encryption. Documents are not shared with third parties except where required by law or our licensing authority.

Withdrawal processing will be suspended for accounts with outstanding KYC requirements until verification is successfully completed. dax89 targets a KYC review turnaround of 24–48 hours from the time a complete document set is received via the secure upload portal in your account dashboard.

dax89 accepts deposits exclusively in Indonesian Rupiah (IDR) via the following approved payment channels: BCA, BRI, BNI, Bank Mandiri, CIMB Niaga, OCBC NISP, Bank Permata, BSI (Bank Syariah Indonesia), OVO, DANA, GoPay, ShopeePay, and LinkAja. Additional channels may be added or removed at dax89's discretion; the current list of available methods is displayed in your account deposit dashboard.

Minimum deposit: Rp 25.000 per transaction. Maximum deposit limits vary by payment channel and account tier and are displayed at the point of deposit.

Deposits must originate from a payment account registered in your own name. Deposits from third-party accounts — including those belonging to family members, friends, or any other individual — are strictly prohibited. Any funds received from a third-party source will be reversed to the originating account, and the receiving dax89 account may be suspended pending investigation.

dax89 does not charge fees on deposits. However, your bank or e-wallet provider may apply their own transaction charges. dax89 is not responsible for any fees charged by third-party payment providers.

Deposits made in error (e.g., incorrect amount or wrong account number) must be reported to dax89 customer support immediately. dax89 will make reasonable efforts to assist but cannot guarantee recovery of funds transferred outside the platform's payment infrastructure.

Members may request a withdrawal of their available balance at any time via the withdrawal section of their dax89 account dashboard, subject to the conditions set out in this section.

Minimum withdrawal: Rp 50.000 per transaction. Maximum withdrawal per transaction: Rp 100.000.000 (subject to account tier and verification status). Higher limits apply to VIP Elite members — contact support for details.

Withdrawal conditions that must be satisfied before a request is processed:

1. The account must have successfully completed KYC verification (see Section 4);
2. Any active wagering requirements attached to Bonus Credit must be fully satisfied before bonus-derived winnings are eligible for withdrawal;
3. The withdrawal destination account must be registered in the same name as the dax89 account;
4. No active fraud investigation or compliance review is pending on the account.

dax89 does not charge withdrawal fees for standard transactions. Expedited withdrawal processing for higher-tier accounts may be available subject to applicable service fees disclosed at the time of request.

dax89 offers a range of promotional incentives to new and existing members, including welcome deposit bonuses, reload bonuses, cashback offers, free spins, and seasonal promotions tied to Indonesian cultural events such as Idul Fitri, Indonesian Independence Day (17 August), and Ramadhan.

All bonuses and promotions are subject to the following general terms unless expressly stated otherwise in the individual promotion's terms:

• Wagering requirement: A minimum rollover of the bonus amount (typically 5x–20x, as stated per promotion) must be completed before any bonus-derived winnings may be withdrawn;
• Minimum odds: For sportsbook bonuses, bets placed toward wagering requirements must be placed at minimum odds of 1.50 (decimal) unless the promotion specifies otherwise;
• Eligible games: Wagering requirements on casino and slot bonuses must be met on eligible game categories as specified. Contributions from excluded game types (e.g., certain table games) may be reduced or set to zero percent;
• Time limit: All bonuses carry an expiry period. Bonus Credit and associated winnings not utilized or wagered within the expiry window are forfeited automatically;
• One bonus per promotion per member: Unless explicitly stated, each promotional offer may only be claimed once per member, household, IP address, or device;
• dax89 reserves the right to amend, suspend, or withdraw any promotion at any time without prior notice.

dax89 offers sports betting (including BRI Liga 1, EPL, Champions League, AFF Cup, badminton, MotoGP, and esports), live casino (baccarat, roulette, blackjack, Dragon Tiger, Sic Bo), online slots, togel (Indonesia's traditional numbers lottery) pasaran markets, and sabung ayam (traditional cockfighting) live-stream betting. Specific product rules governing each vertical are published in the relevant product section of the platform.

General betting rules applicable across all products:

1. All bets are final once confirmed. dax89 does not cancel or reverse settled bets except in cases of demonstrable system error or manifest error in the odds;
2. In the event of a system malfunction that affects the integrity of a game or event outcome, dax89 reserves the right to void all bets placed during the affected period and refund stakes to member accounts;
3. dax89 reserves the right to limit the maximum stake on any market, event, or game type at its discretion, including applying individual account betting limits where warranted by trading risk management;
4. Bets placed using funds obtained through fraudulent means will be voided and the Member's account suspended;
5. For mix parlay (multi-leg accumulator) bets, all legs must win for the bet to return a winning payout. If any single leg is void, that leg is typically treated as a non-runner and the accumulator is recalculated on remaining legs, subject to the specific mix parlay rules published on the sportsbook page.

The following actions are strictly prohibited and constitute a material breach of this Agreement. dax89 reserves the right to suspend or permanently close any account found to be engaged in prohibited conduct, withhold all associated balances, and report the matter to relevant authorities where required:

• Registering more than one account on the dax89 platform;
• Providing false, inaccurate, or misleading information during registration or KYC;
• Using the platform if you are under 21 years of age;
• Using automated bots, scripts, AI-assisted tools, or any other non-human means to interact with the platform, place bets, or exploit promotional offers;
• Engaging in match-fixing, spot-fixing, insider betting, or any form of sports integrity violation;
• Colluding with other Members or external parties to exploit platform mechanics, bonuses, or odds;
• Using VPNs, proxy servers, or other IP-masking technologies to circumvent geographic restrictions or account-level controls;
• Laundering funds through the platform or using dax89 accounts to facilitate any financial crime;
• Attempting to hack, reverse-engineer, decompile, or otherwise tamper with the dax89 platform or its underlying systems;
• Harassing, threatening, or abusing dax89 customer support staff or other members.

dax89 reserves the right to suspend, restrict, or permanently close any Member account at any time, with or without prior notice, in circumstances including but not limited to:

• Breach of any provision of this Agreement;
• Failure to complete KYC verification within the required timeframe;
• Reasonable suspicion of fraudulent activity, money laundering, or other financial crime;
• Receipt of a self-exclusion request from the Member;
• A court order, regulatory direction, or law enforcement request requiring account restriction;
• The Member's jurisdiction becoming a Prohibited Jurisdiction after the account was registered.

Where an account is suspended or closed due to a breach of this Agreement, dax89 reserves the right to withhold all funds in the account pending investigation. Where the investigation confirms a material breach, dax89 may forfeit all balances including deposited funds, winnings, and bonus credit.

Members wishing to voluntarily close their account should contact dax89 customer support via live chat. Voluntary account closure requests are processed within 48 hours. Any remaining eligible balance will be returned to the Member's verified bank account or e-wallet subject to standard KYC requirements being satisfied.

To the maximum extent permitted by applicable law, dax89 and its directors, officers, employees, affiliates, agents, contractors, and licensors shall not be liable for:

• Any loss of profits, revenue, data, goodwill, or anticipated savings;
• Any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the platform;
• Losses arising from system downtime, platform maintenance, telecommunication failures, or cyber-attacks beyond dax89's reasonable control;
• Any decisions made by a Member in reliance on information, odds, or statistics displayed on the platform;
• Unauthorized access to your account resulting from your failure to maintain the security of your login credentials.

dax89's total aggregate liability to any Member for any cause whatsoever, regardless of the form of the action, shall be limited to the total amount deposited by that Member in the 30-day period immediately preceding the event giving rise to the claim.

Nothing in this Agreement excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot be excluded or limited under applicable law.

dax89 collects, processes, stores, and uses your personal data in accordance with its Privacy Policy, which is incorporated into this Agreement by reference. By registering an account, you consent to the collection and processing of your personal data as described in the Privacy Policy.

dax89 implements industry-standard technical and organizational measures to protect your personal data, including 256-bit TLS 1.3 encryption for all data transmitted to and from the platform, access controls limiting data access to authorized personnel only, and regular security audits conducted by independent third parties.

Personal data will not be sold to third parties. Data may be shared with payment processors, KYC verification providers, fraud prevention agencies, and regulatory or law enforcement bodies where required by applicable law or dax89's licensing obligations. Full details are contained in the Privacy Policy.

dax89 is committed to promoting responsible gaming practices and providing tools that help Members maintain control over their betting activity. The following responsible gaming tools are available to all Members from their account dashboard:

• Deposit Limits: Set daily, weekly, or monthly caps on the total amount you can deposit;
• Loss Limits: Restrict the maximum net loss permitted over a defined period;
• Session Time Limits: Receive automated reminders and alerts after a defined session duration;
• Cooling-Off Period: Temporarily suspend your account for a period of 24 hours, 7 days, or 30 days;
• Self-Exclusion: Permanently exclude yourself from the dax89 platform. Self-exclusion requests are processed within 24 hours and cannot be reversed for a minimum of 6 months.

If you believe your gambling is becoming a problem, we strongly encourage you to use these tools and to visit the Responsible Gaming page for detailed guidance and support resources. Our 24/7 Indonesian-speaking support team is always available to assist with activating any responsible gaming control.

dax89 reserves the right to amend, update, or replace any provision of this Agreement at any time. Where changes are material, dax89 will provide notice to Members via the email address registered to their account, platform notification, or by posting a prominent notice on the dax89 website, at least 7 days before the changes take effect.

Your continued use of the dax89 platform following the effective date of any amendment constitutes your acceptance of the revised Agreement. If you do not agree with any amendment, you must cease using the platform and may request voluntary account closure as described in Section 10.

The current version number and effective date of this Agreement are displayed in the header of this page. Previous versions of the Agreement are available on request from dax89 customer support.

This Agreement and any dispute or claim arising out of or in connection with it (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the jurisdiction in which dax89 holds its primary international operating license.

In the event of a dispute between dax89 and a Member, the parties agree to first attempt resolution through good-faith negotiation. Disputes that cannot be resolved by negotiation within 30 days shall be referred to binding arbitration conducted under internationally recognized commercial arbitration rules. The language of arbitration shall be English.

Nothing in this clause limits a Member's rights under mandatory consumer protection legislation applicable in their jurisdiction of residence.

For Members in Indonesia: you acknowledge that you are accessing this platform in accordance with the laws applicable to your personal conduct and that dax89 makes no representation that use of the platform is lawful in every jurisdiction. You are solely responsible for ensuring your use of the platform complies with all laws applicable to you.

If you have any questions, concerns, or complaints regarding this Agreement or any aspect of your dax89 account, please contact us through the following channels:

• Live Chat: Available 24/7 from your dax89 account dashboard (response within minutes, WIB/UTC+7);
• Email: [email protected] (response within 24 hours);
• FAQ: Visit our FAQ page for answers to the most common account, payment, and gaming questions.

dax89 is committed to acknowledging all formal complaints within 48 hours and providing a substantive response within 10 business days of receipt of a complete complaint submission.