dax89 Privacy Policy

Welcome to dax89. This Privacy Policy ("Policy") describes how dax89 ("we", "us", "our") collects, uses, stores, and discloses personal information about you when you visit, register on, or otherwise use the dax89 platform at dax89.lat and any associated mobile applications, APIs, or sub-domains (collectively, the "Platform").

By accessing the Platform or creating a dax89 account, you acknowledge that you have read, understood, and agree to the practices described in this Policy. If you do not agree with any part of this Policy, you must discontinue use of the Platform immediately.

This Policy forms part of the dax89 Terms & Conditions. Capitalized terms not defined here carry the meanings assigned to them in the Terms & Conditions.

The following terms have the meanings set out below throughout this Policy:

dax89 collects Personal Data across the following categories. We only collect data that is adequate, relevant, and limited to what is necessary for the stated purposes.

3.1 Registration & Account Data

• Full legal name (as it appears on your Indonesian KTP, SIM, or passport);
• Date of birth (used to verify the 21+ age requirement);
• Email address;
• Mobile phone number;
• Residential address in Indonesia (city, province, postal code);
• Preferred username and encrypted account password.

3.2 Identity Verification (KYC) Data

• Scanned or photographed copies of government-issued photo ID (KTP, SIM, or passport);
• Proof of residential address documents (bank statement, utility bill dated within 3 months);
• Selfie photographs for liveness verification where required;
• Payment method ownership proof (e.g., bank card photo, e-wallet confirmation screenshot).

3.3 Financial & Transaction Data

• Deposit and withdrawal transaction records, including amounts (in IDR), timestamps, and payment channel used (BCA, BRI, BNI, Mandiri, CIMB Niaga, OVO, DANA, GoPay, ShopeePay, LinkAja, and others);
• Bank account numbers and e-wallet identifiers associated with your dax89 account;
• Betting history, game history, and win/loss records.

3.4 Technical & Usage Data

• IP address and approximate geolocation derived from IP;
• Device type, operating system, browser version, and screen resolution;
• Session timestamps, page views, click-path data, and feature interactions;
• Referral source (the URL or marketing channel through which you arrived at the Platform).

3.5 Communications Data

• Records of live chat conversations with dax89 customer support agents;
• Email correspondence with [email protected];
• Any voluntary feedback, survey responses, or complaint submissions.

dax89 collects Personal Data through the following channels:

• Directly from you: when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or otherwise interact with the Platform;
• Automatically: through server logs, cookies, pixel tags, and similar tracking technologies that record usage data as you navigate the Platform;
• From third-party service providers: including payment processors (for transaction confirmation), KYC verification partners (for identity document validation), and fraud-detection services (for risk-scoring signals);
• From publicly available sources: where necessary to verify information you have provided, dax89 may consult publicly available databases (e.g., sanctions screening lists, fraud databases).

dax89 processes your Personal Data for the following purposes:

dax89 relies on the following legal bases to process your Personal Data:

• Contractual necessity: processing required to perform the contract between you and dax89 (i.e., the Terms & Conditions), including account creation, payment processing, and KYC verification;
• Legal obligation: processing required to comply with our licensing conditions, anti-money-laundering obligations, and any lawful instruction from a regulatory or law enforcement body;
• Legitimate interests: processing carried out to pursue dax89's legitimate business interests — specifically fraud prevention, platform security, responsible gaming monitoring, and internal analytics — where such interests are not overridden by your rights and freedoms;
• Consent: processing for direct marketing communications, where we rely on your freely given, informed, and withdrawable consent. You may withdraw marketing consent at any time by updating your communication preferences in your account dashboard or by contacting support.

dax89 does not sell, rent, or trade your Personal Data. We share data only in the following circumstances and only to the extent necessary for each stated purpose:

• Payment processors: local Indonesian bank transfer processors and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) receive transaction data required to execute deposits and withdrawals. These providers are bound by their own data protection obligations and applicable Indonesian financial regulations;
• KYC verification partners: identity document data is transmitted to our certified third-party KYC verification provider using encrypted channels for the sole purpose of confirming your identity and age;
• Fraud prevention and AML screening services: limited account and transaction data may be shared with industry-standard fraud detection and anti-money-laundering screening providers for risk assessment;
• Game content providers: studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft may receive a session token and account tier identifier to serve game content. They do not receive your full name, KYC documents, or payment details;
• Regulatory and law enforcement bodies: dax89 will disclose Personal Data where required by a valid court order, subpoena, or lawful request from a regulatory authority or law enforcement agency with appropriate jurisdiction;
• Professional advisors: legal counsel, auditors, and accountants who are subject to professional confidentiality obligations and process data only to the extent required to provide their services.

As an internationally licensed platform serving players primarily in Indonesia, dax89 may transfer Personal Data to servers and service providers located outside Indonesia. Where such transfers occur, dax89 ensures that appropriate safeguards are in place to protect your data, including:

• Data processing agreements with all third-party processors incorporating internationally recognized data protection standards;
• Technical safeguards including end-to-end encryption for all data transmitted across international networks;
• Regular due-diligence reviews of third-party processors to confirm their ongoing compliance with dax89's data protection requirements.

By using the dax89 platform, you acknowledge that your Personal Data may be processed in jurisdictions outside Indonesia. dax89 takes all reasonable steps to ensure that international transfers are conducted securely and that recipient parties afford your data a standard of protection equivalent to that described in this Policy.

dax89 retains Personal Data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable legal, licensing, or regulatory obligations. The following general retention periods apply:

Upon expiry of the applicable retention period, Personal Data is securely deleted or irreversibly anonymized. Where anonymization is applied, the resulting data no longer constitutes Personal Data and may be retained indefinitely for aggregated analytics purposes.

dax89 implements a comprehensive set of technical and organizational security measures to protect your Personal Data against unauthorized access, disclosure, alteration, or destruction. Key measures include:

• Encryption in transit: all data exchanged between your browser or app and the dax89 servers is encrypted using TLS 1.3 with 256-bit ciphers. The Platform enforces HTTPS across all endpoints;
• Encryption at rest: all databases containing Personal Data and KYC documents are encrypted using AES-256 at the storage layer;
• Access controls: internal access to Personal Data is governed by role-based access controls and the principle of least privilege. Only staff with a documented business need may access member data, and all access is logged and audited;
• Multi-factor authentication: administrative access to dax89's backend systems requires multi-factor authentication. Members are encouraged to enable available account security features from their dashboard settings;
• Intrusion detection: dax89 employs real-time intrusion detection and anomaly monitoring systems that alert the security team to unusual access patterns or potential breaches;
• Third-party security audits: dax89's platform and data-handling practices are subject to periodic independent security audits. Audit findings are reviewed by senior management and remediation is tracked to completion;
• Data breach response: in the event of a data breach that poses a risk to your rights and freedoms, dax89 will notify affected Members and relevant authorities without undue delay and in accordance with applicable regulatory requirements.

dax89 uses cookies and similar technologies (pixel tags, local storage) to operate the Platform, remember your preferences, maintain your login session, and gather aggregated usage analytics. The following cookie categories are in use:

You can manage or disable non-essential cookies through your browser's cookie settings or privacy controls. Please note that disabling functional cookies may affect the personalization features of the Platform. Disabling essential cookies will impair core functionality, including login and payment processing.

dax89 does not use third-party advertising cookies or cross-site tracking technologies to build advertising profiles on its members.

As a dax89 member, you hold the following rights over your Personal Data. To exercise any of these rights, submit a request via the dax89 live chat support or by emailing [email protected] with the subject line "Data Rights Request":

• Right of Access: you may request a copy of the Personal Data dax89 holds about you, along with information on how it is being processed;
• Right to Rectification: you may request correction of any inaccurate or incomplete Personal Data held in your account;
• Right to Erasure: you may request deletion of your Personal Data where it is no longer necessary for the purposes for which it was collected, subject to overriding legal retention obligations (see Section 9);
• Right to Restriction: you may request that dax89 limit the processing of your data in certain circumstances, such as while the accuracy of data is being contested;
• Right to Data Portability: you may request that your account data be provided to you in a structured, machine-readable format (CSV or JSON) suitable for transfer to another platform;
• Right to Object: you may object to processing based on dax89's legitimate interests, or to direct marketing communications at any time without giving a reason;
• Right to Withdraw Consent: where processing is based on your consent (e.g., marketing emails), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

dax89 will acknowledge all data rights requests within 48 hours and will respond substantively within 30 calendar days. Complex or high-volume requests may be extended by a further 30 days where permitted, with advance notice provided.

Age verification is performed as part of the account registration and KYC process. Where dax89 identifies or is made aware that Personal Data has been collected from a person under 21 years of age, the account will be immediately suspended, all associated Personal Data will be deleted, and any funds will be returned via the original payment method after identity confirmation of the legal guardian where required.

If you are a parent or guardian and believe that a minor under your care has registered an account on the dax89 platform, please contact [email protected] immediately. We treat such reports as a high-priority matter and will respond within 24 hours.

dax89 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or regulatory requirements. When changes are made, the "Last Updated" date at the top of this page will be revised accordingly.

For material changes — those that significantly affect the way we process your Personal Data or alter your rights — dax89 will provide at least 7 days' advance notice via email to your registered address and/or a prominent notice on the Platform before the changes take effect.

Your continued use of the dax89 platform after the effective date of any updated Policy constitutes your acceptance of the revised terms. If you do not accept the updated Policy, you must cease using the Platform and may request voluntary account closure as described in the Terms & Conditions.

Previous versions of this Privacy Policy are available on request from dax89 customer support.

If you have any questions, concerns, or complaints about this Privacy Policy or how dax89 processes your Personal Data, please contact our Data Protection team through the following channels:

• Live Chat: available 24/7 from your dax89 account dashboard — the fastest way to reach us (response within minutes, WIB/UTC+7);
• Email: [email protected] — use the subject line "Privacy Enquiry" for routing to the data protection team (response within 24 hours);
• FAQ: visit our FAQ page for answers to the most common questions about account security, KYC, and data handling.

dax89 is committed to resolving all privacy-related complaints promptly and fairly. Formal complaints will be acknowledged within 48 hours and a substantive response provided within 10 business days of receipt of a complete submission.